FAQ


Frequently Asked Questions (FAQ)

We've compiled answers to some of the most common questions we receive. If you can't find the answer you're looking for, please don't hesitate to reach out to us!

Ordering & Shipping

Q1: How long does it take to produce my order before it ships?

A: Production times vary by product as we partner with ShineOn for creation. Please note that production does not occur on weekends.

  • ·      Acrylic Products: 3-5 Business days.
  • ·      Message Card Products: 2-3 Business days.
  • ·      Engraved Products (Watches, engraved pendants, stamped items): 3-5 Business days.
  • ·      Graphic Products (Heart, circle, and dog tag graphical jewelry): 2-4 Business days.
  • ·      Custom Shaped products (Custom Name Necklace, Vertical Name Necklace, Acrylics etc.): 3-5 Business days.
  • ·      Leather Products (Graphic Journal, Leather Wallet): 2-3 Business Days.
  • ·      Interior Decor: 5 Business Days.
  • ·      Apparel: 3-5 Business days.
  • ·      Home & Living: 3-5 Business days.

Please be aware that holidays and busier seasons can extend these production time frames.

Q2: How long does shipping take once my order is produced?

A: Most orders ship via USPS standard shipping and typically arrive within 2–5 business days, excluding Sundays. Larger or heavier items may require additional shipping time. 

Q3: Do you offer free shipping?

A: Yes, we offer FREE DOMESTIC SHIPPING ON ALL ORDERS.

Q4: Do you have any discounts for larger orders?

A: Yes, if you SPEND $100 you SAVE $20. This is applied automatically at checkout. 

Q5: Where do you ship to?

A: Currently, we ship within the United States. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or other Unincorporated U.S. Territories.

Q6: How can I track my order?

A: Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will become active within 24 hours.

Q7: What should I do if I haven't received my order?

A: If you haven't received your order, please email us at info@sentimentalgifting.com with your order number from your confirmation email or SMS message. We'll help you track down your order.

Q8: What about customs fees or taxes for international orders?

A: We currently only ship domestically within the United States. However, if this changes in the future and for any orders that might be subject to customs, please note that if fees are charged by customs, they are payable by the recipient. We do our best to label packages with all relevant information for customs authorities.

Q9: Can I cancel or change my order?

A: We try to start production on all orders as quickly as possible. Depending on when your order was placed, cancellation or changes may be possible if production has not yet begun. Please contact us immediately at info@sentimentalgifting.com with your order number and the reason for your request to see if changes or cancellation are possible.

 


Returns, Refunds & Exchanges

Q10: What is your return policy?

A: We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Q11: How do I start a return?

A: To start a return, please contact us at info@sentimentalgifting.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Q12: Who pays for return shipping?

A: You are responsible for the cost of return shipping. Your refund will be the amount you paid minus the shipping cost.

Q13: What if my item arrives damaged, defective, or is incorrect?

A: Please inspect your order as soon as you receive it. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at info@sentimentalgifting.com. Please include a photo of the item so we can evaluate the issue and make it right. We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from our support team first.

Q14: Are there any items that cannot be returned?

A: Yes, certain types of items cannot be returned. These include perishable goods (like food, flowers, or plants) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on digital products or gift cards. If you have questions or concerns about your specific item, please get in touch with us.

Q15: How do exchanges work?

A: We do not offer exchanges. The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Q16: How long will it take to receive my refund?

A: Once we’ve received and inspected your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method for the amount paid minus the return shipping cost, within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return and you haven't received your refund, please contact us at info@sentimentalgifting.com.

Q17: What if my item looks different than the online listing?

A: This is a rare occurrence. We make every effort to accurately represent all designs and products. If you believe your item is defective or looks significantly different, please take a few photos and send them to info@sentimentalgifting.com along with your order ID for review.

 


Account & Privacy

Q18: How do you use my personal information?

A: We use your personal information to provide our Services, such as processing payments, fulfilling orders, sending notifications about your account and transactions, managing your account, arranging shipping, and facilitating returns and exchanges. We also use it for marketing and advertising, security and fraud prevention, and to communicate with you and improve our Services. For more details, please review our Privacy Policy.

Q19: Do you sell or share my personal information?

A: We may "sell" or "share" personal information (as defined in applicable law) for the purpose of engaging in advertising and marketing activities with business and marketing partners. This may include identifiers like your name and email, commercial information like products purchased, and usage data. You can learn more and find out about your rights in our Privacy Policy.

Q20: How do you use cookies?

A: We use cookies to power and improve our Site and Services, including remembering your actions and preferences, running analytics, and better understanding user interaction. We may also permit third parties to use cookies on our Site to tailor services, products, and advertising. You can usually set your browser to remove or reject cookies, but this might affect your user experience. Our website also recognizes the Global Privacy Control (GPC) signal for opting out of certain uses of your information.

Q21: How can I manage my communication preferences (e.g., promotional emails)?

A: You can opt out of receiving promotional emails from us at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

Q22: Is my personal information secure?

A: We take steps to protect your personal information, but please be aware that no security measures are perfect or impenetrable. Any information you send to us may not be secure while in transit, so we recommend not using insecure channels for sensitive information. If you register an account, you are responsible for keeping your account credentials safe.

Q23: What are my rights regarding my personal information (e.g., access, deletion)?

A: Depending on where you live, you may have rights such as the right to access, delete, or correct your personal information, or to request portability. You may also have the right to restrict processing or withdraw consent. You can exercise these rights by contacting us. Please see our Privacy Policy for full details.

Q24: Are your services intended for children?

A: Our Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

 


General Questions

Q25: How can I contact Sentimental Gifting?

A: You can reach us via:

  • ·      Email: info@sentimentalgifting.com
  • ·      Phone/Text: +1 (301) 532-7161
  • ·      Mailing Address:
    Sentimental Gifting,
    9466 Georgia Ave, PMB 2013,
    Silver Spring MD 20910,
    United States.

 

Q26: Where can I find your Terms of Service?

A: You can review our full Terms of Service on our website. These terms govern your use of our website and services.

Q27: What happens if information on the site is not accurate or current?

A: The material on our site is provided for general information only and should not be the sole basis for decisions without consulting more primary, accurate, complete, or timely sources. While we may update content, we are not obligated to do so, and any reliance on the material is at your own risk. Occasionally, there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, and availability; we reserve the right to correct these and cancel orders if necessary, without prior notice.

Contact Us

If you have any other questions or need assistance, please reach out to us:

  • Email: info@sentimentalgifting.com
  • Phone: 301-532-7161
  • Mailing Address:
    Sentimental Gifting
    9466 Georgia Ave
    PMB 2013
    Silver Spring, MD 20910
    United States

We hope this FAQ page addresses your queries.

Thank you for choosing Sentimental Gifting!