Shipping policy
Shipping & Processing Information
Production Time
We use ShineOn as our production partner.
Different products have different production times. Production does not run on weekends.
The following is the time it takes to create your order in ShineOn's facility, and does not include shipping (see below for shipping):
- Acrylic Products: 3-5 Business day.
- Message Card Products: 2-3 Business days
- Engraved Products (Watches, engraved pendants, stamped items): 3-5 Business days.
- Graphic Products (Heart, circle, and dog tag graphical jewelry): 2-4 Business days
- Custom Shaped products: (Custom Name Necklace, Vertical Name Necklace, Acrylics etc: 3-5 Business days)
- Leather Products (Graphic Journal, Leather Wallet): 2-3 Business Days
- Interior Decor: 5 Business Days
- Apparel: 3-5 Business days
- Home & Living: 3-5 Business days
Holidays and busier seasons can extend production time frames.
Shipping Time
Most orders ship via USPS standard shipping and arrive within 2–5 business days (excluding Sundays). Larger or heavier items may require additional shipping time.
Shipping Restrictions
At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or other Unincorporated U.S. Territories.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
What if I did not receive my order?
In a case you did not receive your order, please email us at: info@sentimentalgifting.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
What about customs fees/taxes?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.
If fees are charged by customs, they are payable by the recipient.
Cancellations and Exchanges
Can I cancel or change my order?
We try starting production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.
Please contact us at info@sentimentalgifting.com to check if changes or cancellation are possible, and give the reason you wish to cancel.
My item is damaged/incorrect, what do I do?
Please contact us at info@sentimentalgifting.com for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
Can I remake my purchase?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of remaking it, please contact us at info@sentimentalgifting.com for assistance, explaining your reasons for wanting to remade it. Please refer to our Return & Refund Policy for more information.
My item looks different than the online listing
This is a very rare occurrence. We make every effort to accurately represent all designs and products. It's possible you may have an item that is showing a defect, please take a few photos and send them to info@sentimentalgifting.com for review, along with your order ID.
Returns Policy
Please refer to our Return & Refund Policy for detailed information about options and procedures for returning your order.